Frequently Asked Questions

Q. So, how does this work?

A. Simply pack up all of the books and vinyl records you would like to be removed into 16” x 12” x 12” cardboard boxes. On the day of the pick up, leave them out on your porch/curb/driveway before 10 a.m., and we will come by and pick them up sometime between 10 a.m. and 5 p.m. that day.

Q. Is there a charge or fee for your service?

A. No, our service is FREE. There is no charge for our service.

Q. What will you do with my books after you pick them up?

A. Every book we receive is examined one-by-one. Approximately 10% of the materials we receive are sold on online marketplaces, while the rest are donated to larger booksellers. Nothing is thrown away!

Q. Are you a charity or are you affiliated with any charities?

A. No, we are a for-profit business and are not affiliated with any charities. However, finding new homes for old books is central to our mission, as we believe that books should not be thrown away.

Q. Can you pack up my books for me?

A. Unfortunately, we do not offer packing services at this time.

Q. Do they have to be left outside? I’m worried they will be rained on or stolen/I don’t have a porch or curb to leave them on.

A. No, we can also come inside and carry them out for you, so long as they are right inside the front entrance.

Q. My books and records are not on the first floor. Can you pick them up?

No, all boxes must be left outside on the day of the pick up, or be left just inside the front entrance.

Q. My building has an elevator. Can you make an exception?

A. No, all boxes must be left outside on the day of the pick up, or be left just inside the front entrance.

Q. Do you have a minimum amount of boxes required for a pick up?

Yes, we require a minimum of four boxes for a pick up.

Q. Do you have a maximum amount of boxes that you can take for a pick up?

A. No. However, if you have more than 50 boxes, please let us know so we can schedule accordingly.

Q. I only have bags/plastic bins/a mix of different sized boxes to pack my books in. Can I use those?

A. No. All books and records must be packed in 16” x 12” x 12” cardboard boxes, which can be purchased at Home Depot or U-Haul (sold as ‘small size’ boxes). You can also use Bankers Boxes.

Q. Do you only take books?

A. We also accept vinyl records in addition to books.

Q. Do you accept all kinds of books?

A. Yes, we can pick up any and all books that you have, no matter their age or subject matter. We also accept comic books, yearbooks, pamphlets, manuals, and other bound paper media.

Q. Do you accept antique books?

A. Yes, we accept antique books.

Q. Do you accept books in languages other than English?

A. Yes, we accept all kinds of books.

Q. Some of my books have writing and/or highlighting in them. Do you accept these books?

A. Yes, we can accept books with writing and/or highlighting in them. We also accept former library books. However, we cannot accept books that are moldy, badly water damaged or dirty.

Q. Some of my books are about sexual/violent/taboo/controversial subjects. Do you accept these types of books?

Yes, we accept these kinds of books.

Q. Some of my books are about very niche, technical and/or esoteric subjects, and I don’t know if anyone would want them or could use them. Do you accept these kinds of books?

A. Yes, we accept these kinds of books.

Q. Do you take DVDs/CDs/tapes/video games/electronics?

No, we do not. We only accept books and vinyl records.

Q. My town/city is outside of your pick up area. Can you still pick up my books?

A. We may be able to make an exception to our pick up area requirements if the collection is substantial enough in both volume and subject matter.